Vacancies at Embrace

Supporter Care Administrator

Salary: £20,000
Hours: 36.5 per week
Location: Amersham, Buckinghamshire (accessible from London Underground Metropolitan line and Chiltern mainline services).

About the role

This is a new and exciting opportunity to join Embrace’s Supporter Care Team, providing a high level of customer care to our loyal supporters whilst handling a wide range of enquiries to enthuse and inspire our supporters, customers and potential supporters. A large part of the role will be to administer a range of financial processes for regular and ad-hoc donations received. Key to this role will be accurately entering information on to the charity’s Customer Relationship Management (CRM) database and following a range of set procedures to complete different types of transactions within internal procedures and regulatory requirements.  

Summary of key responsibilities:

  1. Processing financial donations
  2. Preparing and sending out acknowledgement letters
  3. Administering regular giving scheme
  4. Be the first point of contact for incoming enquiries including phone
  5. Other administrative supporter care duties
  6. Other general duties as required

This role offers the opportunity for training and development, working within a supportive team to use your expert data entry and customer service skills for a worthy cause. 

About you

To succeed in this role, you will be first and foremost a team player, with excellent customer service skills, either face to face, on the phone or in writing. You will have recent experience of using and accurately recording information on to a CRM database, excellent IT skills and attention to detail. Previous experience of processing financial donations would be highly desirable.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the charity’s recruitment policy.

As a Christian organisation, candidates must be sympathetic to the Christian ethos of Embrace the Middle East.

How to apply:

Complete and return the application form to attaching a covering letter outlining your suitability, relevant skills (as per the job description and person specification), your notice period/when you could be available to start work and desire for the role.

Click here for more information and to download the Supporter Care Administrator job description.

Closing date: 12 March 2019

Embrace the Middle East is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to child protection.

Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.

Sign up to our e-newsletter Re:Action to hear about vacancies and follow us on Twitter and Facebook.