Vacancies at Embrace

1. Board of Trustee - Treasurer

We are looking for a Trustee Treasurer who shares our values and vision and has the skills, qualities and expertise to provide oversight of the charity’s finances, including annual budgets, annual report and accounts.

We are in the third year of implementing our five-year strategic plan (to 2020) which envisages significant growth in the charity from our current annual income level of around £4 million. Our aim is not growth for its own sake, but so that we can better respond to the enormous challenges facing our Christian partners across the Middle East. 

Board meetings take place four times a year, at our head office in Amersham (Buckinghamshire), plus committee work four to five times a year. The Board of Trustees is responsible for the overall governance, monitoring and strategic direction of the charity. It works with management to ensure that the charity fulfils the objects defined in its articles, acts in accordance with the charity’s vision and mission, and complies with relevant legal and regulatory requirements.

Trustees are appointed in the first instance for a period of three years renewable.

As a Christian charity, and in accordance with our Articles of Association, trustees must be practising Christians. 

How to apply:

Please complete and return the application form to attaching a covering letter outlining your suitability based on the role description and desire for the role by 19 December 2018.

Interviews will be held in London mid-January 2019.

In line with the charity’s Safeguarding policy the successful applicant will be asked to undertake a disclosure check prior to confirmation of appointment.

Thank you for your interest in Embrace the Middle East.



2. New Markets Development Consultant (Trading)

Rate of pay: Dependent upon previous relevant experience and specific skill profile.
Location:     Meetings will mainly be held at Embrace’s Amersham offices. Research can  be completed remotely. 
Timeframe:  Consultant appointed December 2018 to commence project early 2019 for completion by end of Q1 2019.

Scope and requirement of the consultancy project:

Embrace the Middle East Trading (ETME Trading) would like to appoint an independent consultant to provide the organisation with the evidence and the plan to scale up activity to become more profitable, deliver increased benefits to the charity and reflect more closely it’s values and mission. The consultant is required to think creatively and with an evidence-base to support the Charity in that ambition.

The consultancy project will include, but will not be limited by the following areas:

  1. What ETME Trading should be selling?
  2. Who ETME Trading should be selling to?
  3. Where should ETME Trading be selling?
  4. How should ETME Trading be selling?

The board will be able to request two re-drafts of the final report within the parameters of this consultancy.

Key deliverables:

  1. An initial outline of the areas you will investigate (including the four above and any others identified) which the board will approve before the full scope of work is carried out.
  2. A full report that addresses what is agreed in point 1.
  3. An operational plan*.
  4. A business plan.
  5. A financial plan.

* consider what an ideal size and structure of the trading team should be.

Project timeline:

Consultancy project to commence January 2019, to be completed before 30 April 2019.

Terms of consultancy services agreement:

  • 25% on agreed outline.
  • 25% on draft report submitted.
  • 50% (fully paid) on satisfactory completion (to include two redrafts) of the report to a standard the Board of Directors are satisfied with.

Further details:

Please email by 4 January 2019 to request further details of this consultancy project and appointment process.       

Please note that in order to be considered for this consultancy contract you need to have the right to work in the UK, either through nationality or relevant work visa.



3. CRM Project Manager Consultant

Rate of pay: Dependent upon experience and specific skill profile.
Hours:         36.5 per week (flexibility over working hours and pattern will be considered for suitable consultant).
Location:     Amersham, Buckinghamshire (accessible from London Underground Metropolitan line and Chiltern mainline services).
Timeframe:  approximately 3 months, possibly longer.

Scope and requirement of the project

Reporting to a Project Management Group (chaired by the CEO and guided by the Ownership Group) to drive and manage all remaining aspects of the preparation and implementation of the thankQ CRM database project resulting in a successful go-live (switch from Care to thankQ) and adoption by the business in Q1 2019.

  • To lead in the final preparations for delivery and introduction of the new CRM system into the business, including User Acceptance Testing, Training and rollout to staff.
  • Manage and deliver Data Migration, Documentation/User Manuals, Reporting and System Interface Development where required.
  • Ensure effective initial use of the software by the business.
  • Engage and work with a range of internal and external stakeholders and resources in order to deliver the project successfully.
  • Provide excellent communication to stakeholders throughout the life of the project and ensure that all users and their managers understand timescales and any compromises required to ensure implementation of a fit for purpose solution.
  • To provide any necessary change, project or business analysis management.
  • To manage the matrix project team and any seconded resource to ensure optimal buy-in, and foster productive on-going relationships so that the outputs seamlessly transfer into an improved business as usual model.
  • Bring together ideas and thinking across the entire organisation to identify how changes in people, processes and technology can drive improvement. Work with senior stakeholders to transform this thinking into a coherent plan.
  • Ensure all relevant project management documentation is in place including business case, project change request process, stakeholder engagement and communication processes and risk management.

Key deliverables

Deliver the project to cost, in time and to the required standard adopting a hands-on approach to delivery throughout the life of the project as well final implementation.

  • Develop an Implementation plan.
  • Definition of project scope.
  • Stakeholder engagement and management of communication with stakeholders in relation to the project and related work streams.
  • Manage the definition and completion of any approved necessary customisation.
  • Ensure completion of Data Migration, User Acceptance Testing and Training.
  • Ensure completion of Documentation (including User Acceptance Testing Scripts, Manuals, Change Requests and Approvals).
  • Successful Go-live in Q1 2019.
  • Ensure ownership and buy-in across the organisation to the new system and related ways of working.
  • Successful handover of system to the Project Management Group (PMG) in advance of the close of the project period.
  • Weekly highlight reports (to the PMG) and management of project risk register.
  • Recording and maintaining all project documentation including project minutes.

Project timeline

The project manager is expected to:

  • Develop and agree a project plan within one month, setting out milestones for delivery of all aspects of the project.
  • Manage the implementation of thankQ CRM as the core CRM for the organisation to go-live on an agreed date no later than the end of Q1 2019.
  • Manage an effective project closure (effective adoption and handover) post go-live

Project background and status

We selected and procured a new core CRM solution (thankQ CRM) to replace our legacy CRM (CARE) some time ago. We have reached the point of planning the final stages of our preparation and implementing the project. Recognising that this requires project management and delivery skills we do not have in the organisation we are looking to recruit those skills into the final stage of project delivery. We use our CRM to manage relationships with both supporters (approximately 30,000 in the UK) and partners (fifty plus delivering 70 plus funded projects in five ME countries). In addition to recording a range of data the system actively manages a variety of communications with donors, customers and volunteers, and the management of donations and grants. In 2017/18 we invested significant time in preparing for final implementation and transition to the new CRM with an expectation that we could go live in August 2018.

By end July 2018 it became clear that whilst we were close to being able to deploy, there were still significant pieces of work to be completed, including some testing and documentation and ensuring that all areas of the business had agreed and owned the change in processes required to switch to the new system and were adequately trained and prepared to use the system with confidence from day one.

We have also invested in and used the Developer Module of the software to customise the system where required, and there are further customisations (particularly integration with other systems) to be completed and/or defined as out of scope for initial deployment.

As Q4 is our busiest season we have decided to delay go-live until Q1 2019 to avoid unnecessary risk to our ongoing business. We will continue to use our current CRM Care for an extended period.

We wish to engage an experienced Project Manager to drive through the final stages of implementation of this project to ensure successful completion (data transfer, go live and successful operation) of the system within the agreed timeframe. The Project Manager will report to the Project management Group (PMG) chaired by the CEO. The Group will meet weekly and be guided by and report to the Ownership Group also chaired by the CEO which will meet monthly for the life of the project.

About us

Embrace the Middle East is an international Christian charity with over 160 years’ experience helping people of all faiths and none to free themselves from a life of poverty and injustice. Our Christian partners in Egypt, Lebanon, Israel and Palestine run hospitals, clinics, schools and centres for people with disabilities. They provide support services for refugees, work for women’s empowerment, community development and supply humanitarian relief. 

Embrace has been through some exciting periods of expansion. We are embarking on another, expanding into new countries, developing new partnerships and investing in our advocacy strategy. We want to speak directly about the root causes of injustice, marginalisation and poverty in the region.  

How to apply

Please send a CV to attaching a covering letter outlining your suitability (based on the above requirements), when you are available to start work and most recent salary/day rate by 4 January 2019.

Embrace the Middle East is an equal opportunities employer.  Recruitment and selection procedures reflect our commitment to child protection.

Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.


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