Vacancies at Embrace

Job title:   Supporter Care Administrator
Salary:      Circa £20,000 per annum.
Hours:      36.5 per week (will consider part-time/flexible working).
Location:  Amersham, Buckinghamshire which is accessible by London Underground Metropolitan line and Chiltern mainline services.

About the role

This is an exciting opportunity to join Embrace’s Supporter care team, providing a high level of customer care to our loyal supporters whilst handling a wide range of enquiries to enthuse and inspire our supporters, customers and potential supporters. A large part of the role will be data entry and administering a range of financial processes for regular and ad-hoc donations. Key to this role will be accurately entering information on to the Charity’s Customer Relationship Management (CRM) database, following a range of internal procedures to complete different types of transactions and meet regulatory requirements.  

Summary of key responsibilities:

  • Processing financial donations.
  • Preparing and sending out acknowledgement letters.
  • Administering regular giving scheme.
  • Be the first point of contact for incoming enquiries including phone.
  • Other administrative supporter care duties.
  • Other general duties as required.

This role offers the opportunity for training and development, working within a supportive team to use your expert data entry and customer service skills for a worthy cause.

About you

To succeed in this role, you will be first and foremost a team player, with excellent customer service skills, either face to face, on the phone or in writing. You will have recent experience of using and accurately recording information on to a CRM database, excellent IT skills and attention to detail. Previous experience of processing financial donations is highly desirable.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity’s recruitment policy.

As a Christian organisation, candidates must be sympathetic to the Christian ethos of Embrace the Middle East.

How to apply:

Download the job description.

Download the application form.

Complete and return the application form to attaching a covering letter outlining your suitability, relevant skills, as per the job description and person specification, your notice period/when you could be available to start work, hours you are available to work and desire for the role.

Closing date: 30 September 2019

Embrace the Middle East is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to child protection.

Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.


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