Meet Ellie this Customer Services Week

This Customer Services Week we want to introduce our wonderful new Trading Assistant who will be helping you with your Christmas shopping and much more. She's picked her top gifts for you... read on...

Hi, I’m Ellie!  I joined the wonderful team at Embrace the Middle East in August this year as Trading Assistant.

I have been a supporter of Embrace the Middle East for several years so I’m excited to learn even more about the many amazing projects run by our Middle East Christian partners who are transforming lives in the region from my new vantage point in the middle of the hive of activity that is the Embrace head office!

So why is the Trading Team such an exciting place to be at the moment? We are a dedicated team of four who are working very hard to offer you, our amazing customers and supporters, an expanded range of products with lots of choices to suit every taste; choices of gifts and cards for even more occasions throughout the year; friendly, prompt and effective customer service and, most importantly, a fantastic experience when you shop with Embrace.

Our hardworking team are always looking for more authentic Middle Eastern products, Fairtrade suppliers, beautiful gifts and cards that directly link you to the work that is happening in the Middle East and inspiring stories that let you know exactly how your purchases and donations are making a difference.

I love every day at Embrace because there are so many different things for me to be doing. On any day I could be opening post from our fantastic supporters, answering calls and emails to help customers with whatever they need, and ensuring that your feedback is being fed to the right people so that the work of Embrace can go from strength to strength.

Every time I open an order form, speak to a new customer on the phone or find a catalogue request in my inbox, it reminds me that there are literally thousands of people, just like you, doing your part to transform lives in the Middle East whether through prayer, purchasing or promoting – thank you so much for your faithful support and keep up the good work!

Ellie’s top product picks:

Saffron in the Souks – Vibrant Recipes from the Heart of Lebanon by John Gregory-Smith

I am lactose intolerant so I’m always on the lookout for simple and delicious recipes that are naturally dairy free.  So many Lebanese recipes make liberal use of olive oil, eliminating the need for butter and other dairy products altogether, making them both healthy and delectable options for those with digestive challenges! On my list to try are the garlic chicken wings with coriander and pistachio pesto, and stuffed vine leaves. Buy your copy today.


Divine Dark Chocolate with Clementine

Speaking of dairy-free treats, I am definitely asking Father Christmas to put one of these in my stocking this year!  With a limited edition festive wrapper, and Fairtrade this is a taste of Christmas that everyone can enjoy! Buy yours today.




Story of the Nativity Decorations

I love these beautifully handcrafted olive wood decorations produced in a fair-trade co-operative in the Holy Land. There is something special about holding a piece of the Saviour’s birthplace and using it to celebrate Christmas – it’s like being hand in hand with our sisters and brothers in the Middle East.

If, like me, you’re itching to put your tree up on the first of December, why not treat yourself to a pack of these beautiful Bethlehem olive wood decorations and add a new decoration to your tree each Sunday during Advent, culminating in the placing of the Christ. Buy yours today.