Customer Help

You can find a listing of our sale items here

FREE delivery to UK addresses on all orders containing any
Alternative gift and / or the Olive Tree Project
All other UK orders will be charged at the standard rate of £3.95

What does delivery cost?

See Delivery information.

How do I return goods?

See our Returns policy.

How long does it take for my order to arrive?

We aim to dispatch your order within 2-3 days of receiving it but please allow longer during busy times.


How do I get a printed version of your catalogue?

Online: Request a catalogue

Call our Supporter care team on 01494 897950.

Gift Aid

Can I add Gift Aid to my order?

We can claim Gift Aid on donations made with orders as well as on purchases of Alternative Gifts and the Olive Tree Project. You will be given the opportunity to indicate that you are happy for us to claim Gift Aid in the Checkout.

Alternative Gifts

See our Alternative Gift FAQ

Your privacy:

We will not give your details to any other organisation - see our privacy policy for further details.

Website Security

Are my credit card and personal details secure when I order online from Embrace? 

Yes! The information you share with us is safe and secure. Your personal information and credit details are treated with security and confidentiality.

What is 'Verified by Visa' and 'MasterCard SecureCode'?

When making an online purchase with Embrace, there may be an extra step during checkout where you will be required to enter a password to confirm your identity with your card issuer (Visa or Mastercard).

This additional verification is part of our promise to provide you with the easiest, safest and most secure way of shopping online with Embrace and gives you the peace of mind and control over online purchases using your debit or credit card.

When will my credit card be charged?

Your credit card will be charged as you complete your transaction in the shop.

Important info:

Why does it say Impress Publishing on my bank statement/email confirmations?

Impress Publishing is the name of our fulfilment house, who deal with your order, process your payment on our behalf and prepare, pack and despatch your order.

All prices in the Autumn/Winter 2016 printed catalogue are valid until 20 December 2016.

Embrace the Middle East Trading is registered in England No: 901022 and is a wholly owned subsidiary of Embrace the Middle East which in turn is a Company Limited by Guarantee no: 3706037 and a Registered Charity No: 1076329.

Embrace the Middle East Trading Ltd
Appledown House

Barton Business Park
New Dover Road

Embrace the Middle East is a Christian charity with over 160 years experience of helping people, of all faiths and none to free themselves from a life of poverty and injustice. All profit brings healing and hope to the Middle East

Prefer to order by phone? Call us: 01227 811646 The order line is open Monday to Friday 8.30am to 5pm

Delivery information   |   Returns policy   |   Customer help   |   Sign up for exclusive offers